Thank you for contacting support! We are here to help you have the best experience possible and ask that review the information below to better troubleshoot your experienced lag and crashes. Below are some basic steps taken that may help resolve the issue:
- Keep as much unused internal device memory (RAM) available. 1GB is the recommended amount
- Disable active ad or message blocking apps
- Don’t modify, “Root”, or “Jailbreak” your device
- Use a strong WiFi network within a relatively close proximity to your device
- Lower Infinite Flight graphics and performance settings
- Set Rendering Resolution to Low
- Set Rendering Quality to Low
- Disable Anti Aliasing
For in-flight performance issues, please refer to these helpful tips:
If you try everything above and still have trouble, check to make sure you have the latest firmware update available for your device installed. Lastly, we recommend you delete the app, restart device power, then sign into the same account used to purchase the app originally to reinstall.
For further assistance please respond with detailed information about your device, operating system, scenarios to reproduce the lag, and any applicable screenshot. Kind Regards.